Terms of service
Terms of Service
Last Updated: 15 September 2026
OVERVIEW
Welcome to HerSafety. The terms “we”, “us” and “our” refer to HerSafety. HerSafety operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a shopping experience (the “Services”).
HerSafety is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as product information, warranties, limitations of liability and your responsibilities when using our Services.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are legally permitted to use our Services and that any information you provide to us is accurate and complete.
To use the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing, payment and shipping information.
You are responsible for ensuring that the information you provide is accurate, current and complete.
You are responsible for maintaining the security of your account credentials and for all activity associated with your account.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to ensure that the products displayed on our website are represented accurately.
However, colours and product appearance may vary depending on your device, screen and settings.
Product descriptions, specifications, availability and pricing may be updated from time to time.
We reserve the right to discontinue products or limit the quantity of products available for purchase where reasonably necessary.
Personal Safety Products
HerSafety products are designed to provide an additional practical safety tool for everyday situations.
The HerSafety Personal Alarm™ is designed to attract attention through a loud alarm when activated.
Our products do not guarantee personal safety, prevent crime, or replace emergency services, appropriate precautions or professional assistance.
SECTION 3 — ORDERS
When you place an order through our website, you are making an offer to purchase the selected product.
HerSafety reserves the right to decline or cancel an order where permitted by law, including in circumstances involving incorrect pricing, product availability, suspected fraudulent activity or technical errors.
Your order will be considered accepted once payment has been successfully processed and your order has been confirmed by HerSafety.
Please review your order carefully before completing your purchase.
Returns and refunds are handled in accordance with our Returns & Refund Policy.
SECTION 4 — PRICES AND BILLING
Prices, discounts and promotions may change from time to time.
The price charged for your product will generally be the price displayed at the time you place your order and will be reflected in your order confirmation.
You agree to provide accurate and complete payment, billing and contact information when placing an order.
You confirm that you are authorized to use the payment method provided for your purchase.
If an obvious pricing or technical error occurs, HerSafety reserves the right to correct the error and, where permitted by law, cancel or adjust an affected order.
SECTION 5 — SHIPPING AND DELIVERY
We aim to process and dispatch orders as efficiently as possible.
Delivery times provided on our website are estimates and may be affected by circumstances outside our control, including courier delays, weather, public holidays, incorrect delivery information or other unforeseen circumstances.
Once an order has been handed to the courier, delivery is subject to the courier's processes and service conditions.
Customers are responsible for providing accurate delivery information when placing an order.
SECTION 6 — INTELLECTUAL PROPERTY
All content available through the HerSafety website, including but not limited to:
- HerSafety trademarks and logos
- Product names
- Text
- Images
- Graphics
- Videos
- Product descriptions
- Website design
- Branding
- Other original content
is owned by HerSafety or used with permission and may be protected by applicable intellectual-property laws.
You may use our website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, sell, republish or commercially exploit our content without prior written permission from HerSafety.
HerSafety, our logos, product names, designs and slogans may be trademarks of HerSafety. You may not use them without our prior written permission.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools or services through our website.
These tools may be provided by third parties and may be subject to their own terms and conditions.
HerSafety does not control third-party tools and cannot guarantee their availability or performance.
Your use of third-party tools is subject to the relevant provider's terms.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
These websites are not controlled by HerSafety.
We are not responsible for the content, accuracy, privacy practices, products or services provided by third-party websites.
If you choose to access a third-party website, you do so at your own discretion and should review that website's terms and privacy policies.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
HerSafety is powered by Shopify, which provides the technology that enables us to operate our online store.
However, purchases made through our store are transactions between you and HerSafety.
Shopify is not responsible for the products sold by HerSafety or for the fulfilment of orders placed through our store.
SECTION 10 — PRIVACY POLICY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
By using our Services, you acknowledge that you have read and understood our Privacy Policy.
Because our store is hosted by Shopify, certain information may also be collected and processed by Shopify and service providers involved in operating our store, processing payments, fulfilling orders and providing related services.
SECTION 11 — FEEDBACK
If you submit reviews, suggestions, feedback, ideas, photographs or other content to HerSafety, you grant us permission to use that content for purposes related to operating and promoting our business, subject to applicable law.
You confirm that you have the necessary rights to any content you submit and that your submission does not violate the rights of another person.
We may remove or refuse to publish content that is unlawful, offensive, misleading, abusive, defamatory or otherwise inappropriate.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to products, pricing, promotions, availability, shipping or other information.
We reserve the right to correct such errors and update information when necessary.
Where required by applicable law, we will provide customers with appropriate remedies for errors affecting their purchases.
SECTION 13 — PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use our website:
- To violate any applicable law or regulation;
- To commit fraud;
- To impersonate another person;
- To provide false or misleading information;
- To interfere with the operation or security of our website;
- To upload malicious software or harmful code;
- To infringe our intellectual-property rights or those of others;
- To collect personal information from other users without authorization;
- To engage in abusive, threatening or unlawful conduct; or
- To otherwise interfere with another person's use of our Services.
We reserve the right to suspend or terminate access where we reasonably believe these Terms have been violated.
SECTION 14 — AGENTS
Automated systems, software or agents must not access or interact with our Services in a manner that violates applicable laws, bypasses security measures, interferes with the operation of our website or violates these Terms.
We may take reasonable measures to restrict unauthorized automated access to our Services.
SECTION 15 — TERMINATION
We may suspend or terminate access to our Services where permitted by law if you breach these Terms or engage in unlawful or harmful conduct.
Termination will not affect any rights or obligations that arose before termination.
Provisions relating to intellectual property, privacy, liability, indemnification and other provisions that by their nature should survive termination will continue to apply.
SECTION 16 — DISCLAIMER OF WARRANTIES
Information provided through our website is intended for general informational and shopping purposes.
While we make reasonable efforts to ensure that information is accurate, we do not guarantee that the website will always be uninterrupted, error-free or available.
Important Personal Safety Disclaimer
The HerSafety Personal Alarm™ is an attention-attracting safety device.
It is not a guarantee of personal safety and cannot guarantee that an emergency, assault, crime or other dangerous situation will be prevented or stopped.
Customers remain responsible for taking appropriate safety precautions and contacting emergency services when necessary.
Nothing in these Terms removes or limits any consumer rights that cannot legally be excluded under South African law.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, HerSafety will not be liable for losses or damages arising from your misuse of our products, failure to follow product instructions, unauthorized modifications, or use of a product outside its intended purpose.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by South African law.
Nothing in these Terms limits any rights you have under the Consumer Protection Act 68 of 2008 or other applicable South African legislation.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold HerSafety harmless from claims, losses or expenses arising from your unlawful use of our Services, violation of these Terms, or violation of another person's rights.
This section does not apply to the extent that the relevant loss or liability results from HerSafety's own unlawful conduct or from rights that cannot legally be excluded.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will continue to apply.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with our other applicable policies, constitute the agreement governing your use of our Services, subject to your rights under applicable South African law.
SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by law.
HerSafety may transfer or assign its rights and obligations where legally permitted.
SECTION 22 — GOVERNING LAW
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes will be subject to the jurisdiction of the appropriate courts of South Africa, subject to any mandatory consumer rights or dispute-resolution processes applicable under South African law.
SECTION 23 — HEADINGS
The headings used in these Terms are provided for convenience and do not affect the interpretation of any provision.
SECTION 24 — CHANGES TO THESE TERMS
You can review the most current version of our Terms of Service at any time on this page.
HerSafety reserves the right to update, change or replace these Terms by posting an updated version on our website.
Where required by law, we will provide appropriate notice of material changes.
Your continued use of our Services after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
SECTION 25 — CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
HerSafety
Email: hersafety6@gmail.com
Website: hersafety.co.za
South Africa
HerSafety — Your Safety. Your Confidence.